More than just a multi-channel communications engine, TalkBox can drive database acquisition, the growth and value of your database and identify and retain your best customers.
We achieve this through personalised, relevant automated communications and journeys that drive customer behaviour.
The purchase of a new hotel was the trigger to review the customer communications for The Sovereign Hotel Group. Realising that they were looking for a solution that was more cost effective and offered new features such as integrated vouchers and built in customer feedback tools, the team moved from their previous supplier to TalkBox.
Having head office control is also considered an asset in order to lock down templates, send upsell and cross sell messages but also allow individual venues to send an email or SMS when bookings were low or there was a special promotion on was key.
Automated campaigns and date triggered messages are key features of TalkBox that Paladarr Restaurant uses to great effect.
With messages set up to welcome customers to their club, to send an offer for their birthday and anniversary, these campaigns drive regular traffic. They get further value from TalkBox for all of their other campaigns, by also sending them via SMS and social media to increase the reach.