More than just a multi-channel communications engine, TalkBox can drive database acquisition, the growth and value of your database and identify and retain your best customers.
We achieve this through personalised, relevant automated communications and journeys that drive customer behaviour.
The Yarraville Club uses TalkBox to send SMS to customers in order to fill the bistro. Club manager Scott says, ‘We regularly send batches of SMS to promote the bistro and when we do, that night the bistro is completely filled!’
SMS campaigns are aimed at attracting last-minute bookings and often focus on the nightly meal promotion.
Becketts Farm, a large venue with busy staff uses TalkBox to send a range of automated communications to customers, to influence behaviour and get more return visits.
Using an automated communication to send every customer follow-up message after visiting, Becketts farm gains valuable operational insights, but can also manage feedback; both good and bad. Unsatisfied customers are enticed back with the offer of a discount or free product in the form of a voucher issued from TalkBox.
Remarkably, 21% of Becketts Farm visitors who gave a low NPS (net promoter score) returned for a 2nd visit to redeem their voucher.
Within a 6 month period, Becketts Farm raised an additional £6,000 in revenue.