We care about your privacy. We want to tell you in detail about the policies and practices which we have adopted to protect your privacy so that you can feel confident about how we handle the personally identifiable information (‘personal information’) you entrust to us, and understand how we manage and use your personal information.
We will collect, process and use your personal information only in accordance with this policy, regardless of where you call home.
While we do not intend to make changes to our policies very often, it is always a good idea to double check when you visit our website to be sure that you have read and agree with our most current policy statement. We will not make any changes that have retroactive effect unless legally required to do so.
By accessing our site, using our services and providing us with your personal information, you consent to us collecting, using and disclosing your personal information in accordance with our policy.
The content on our site may include, among other items of interest, entertainment, surveys, sweepstakes, and contests, and may also include advertising and opportunities to shop online. We may also provide information on our company and our products, and may also offer opportunities to apply for employment. We hope that you enjoy our site and any communications you receive from us, and that you will come back often to us to visit!
Please take a moment to review our policy in detail. To assist you, we offer this short summary:
- We may use your personal information for such things as to fulfil your requests, serve you better, and identify what communications you would like to get from us and our clients.
- We will only send you materials you have indicated you want to receive according to your preferences, and we will honour your opt-out requests – the last thing we ever want to do is motivate you to stop using our services because we sent you unwanted materials.
- We adopt careful procedures to protect your personal information, and use special care to protect credit card data you give us when you shop online.
When do we collect personal information?
We collect and use your personal information email you with updates and news, to respond to your questions or comments, to register you for certain features, to provide personalized content, information, and/or to send out brochures, coupons, samples, offers and other information on us or our clients or our or our clients’ products or services.
You may choose to provide us with your personal information directly such as when you contact us, register your details with us or enter activities, competitions and promotions. You may also choose to provide us with your personal information via our customers or other third parties. We may also obtain contact lists, demographic, and other personal information from other sources such as from our customers, business associates and other third parties.
For the convenience of our customers and to better serve you, we may combine your personal information gathered from different sources. You can update or correct your personal information or change your preferences about receiving offers and information from us at any time.
We make a special effort to advise children to get parental permission before providing information or ordering anything online, and urge parents to supervise their children's online use. We may ask for age information so that we can provide age-relevant content and fulfil certain legal obligations; if we learn we are dealing with a young child, we may ask for the email address of a parent and make an effort to contact them to determine if the child has permission to provide information to us.
What do we do with your personal information?
We collect and use your personal information to enter you in contests and notify you of results, to email you with updates and news, to respond to your questions or comments, to register you for certain features, to provide personalized content, information, and/or to send out brochures, coupons, samples, offers and other information on us or our clients or our or our clients’ products or services.
We may also use your personal information to conduct our business and assist our clients to conduct their business, help us and our clients manage and enhance their products and services, create personal profiles in our databases, analyse, report on and aggregate your personal information for various purposes such as benchmarking, market research and product and service analysis and to comply with our legal obligations.
From time to time, we or our contractors or service providers may disclose personal information about you to third parties such as our related or associated companies, marketing and advertising agencies, our clients, our technology and administrative service providers and outsourcing contractors, other companies and individuals who assist us with providing products and services or who perform functions on our behalf, third parties with whom we have a business relationship, police, courts, tribunals and other regulatory authorities and anyone else to whom you authorise us to disclose it.
We may ask visitors providing email addresses to let us know if they would like further information or updates from us or our site; only those who request it will receive follow-up email or other communications from us. We may also ask if you would like to receive information about other products available from members of our family of companies. Only those who expressly ask to receive such information will get it. If we are not sure of your preferences we may ask you about them. We also you an "opt-out" option at any time you wish to cease receiving emails or other information from us. Honestly, the last thing we ever want to do is motivate you to stop hearing from us or our clients – annoying you isn’t what we are about.
Sometimes our clients may make offers, coupons and information, including catalogues, available to you via mail. For example, when you place an online order in our catalogue stores or sign up for one of our catalogues online we may add you to the list to receive that catalogue. You may "opt-out" of receiving offline communications from our clients at any time.
How do we use 'cookies' and web beacons?
What are cookies?
What if you don’t want cookies?
If you don't want cookies, you can set your computer to warn you each time a cookie is being sent or turn off all cookies through your browser (e.g., Internet Explorer or Google Chrome). (Check your browser HELP menu to learn the correct way to change or update your cookies.) If you disable cookies, you may be unable to access some of the features noted above.
What are web beacons and how do we use them?
Some of our Web pages and email updates may contain electronic images called web beacons, sometimes known as one pixel GIFs, clear GIFs or pixel tags. On web sites, these allow us to count visitors who have viewed our pages. In promotional email messages/newsletters they allow us to count how many subscribers have read them. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content. They are not used to access personally identifiable information without your consent.
What about chat rooms, message boards, or other interactive forums?
We may offer chat rooms, message or bulletin boards, or interactive areas where visitors may post comments or information for our visitors’ enjoyment. If there is a chat room, bulletin or message board, or other interactive areas where personal information may be posted at this site, be sure to check our chat room rules before entering, as you will be bound by them as well as our other general terms and conditions (if any). Our chat room rules will establish such things as age and other restrictions on participation, and outline requirements for obtaining parental consent for young children where their participation is permitted. As you know, anything you post online is available for the world to see. We make no representations and undertake no obligations as to information you voluntarily post.
Is credit card / transaction information secure?
We care about the safety and security of your transaction. We use SSL (Secure Sockets Layer) to communicate with your browser software when you order from us online and thereby provide us with credit card or similar information. SSL is the industry standard security protocol, which makes it extremely difficult for anyone else to intercept your credit card / transaction and order information that you send us when you submit your online order. Otherwise, the transmission of information to and from us is not encrypted or secure.
We take precautions to safeguard your credit card data in our internal systems (not applicable outside of Australia as no card data is stored).
What do we do to safeguard personal information?
We have instituted safeguards to check that our internal procedures meet our high policy standards. We also use our best efforts to be sure that third parties who work with us as our agents to make this site and its contents available to you, and to fulfil your orders and requests, agree to protect personal information that they must access in order to serve our site and our visitors, and honour your preferences about contacts you receive.
What about links to other Web sites?
What should you do if you have questions, wish to access, update or delete information, or wish to opt out of receiving future communications?
You may also contact our offices:
Address: Level 1/428 Little Bourke Street, Melbourne, VIC 3000
Phone: +613 9827 7790